Edcon CON
About 3 years ago, I bought a breadmachine from Boardmans in Menlyn.
Last year in November, the pan section broke and I visited the branch
on a Saturday to obtain a replacement part. On the surface the staff
were very efficient. They promised to phone me back on Monday, with
availability and price information. On Monday I was phoned back. The
suppliers did not have a part in stock, but I was promised that I
would be contacted again.
After 2 weeks my wife inquired again, and
was again promised she would be phoned back. I have since tried via
their website (twice), where I was again promised that someone would
contact me. Reference numbers: 125448720091127S.G.N and
127694920100107S.G.N.
It is now three months since my initial attempt.
I can’t afford to drive to Menlyn every few days. If the part is not
available, I need to know so that I can consider buying a new machine
(not from them though). And also, if it is not available, why are they
selling machines for which parts are not available!
Although this complaint is related to Boardmans, everywhere Edcon (CON -
HAHA!) is used when you try to contact Boardmans.
